Dealer/Distr. Set-up: Credit application, policy acceptance and tax forms must be completed, faxed, and approved prior to placing orders. For any questions regarding this process, please call.

Terms: Acceptable terms are cash, credit card, C.O.D., or pre-approved credit. If we have your valid credit card on file, we will charge your card when your shipment is ready to leave our warehouse.

Orders: Orders may be placed by existing customers through our website at www.krconnect.com. Log in to Customer Access with the code 'guest' to browse the catalog. Then, to sign-in to your account, a password is required. Check the accuracy of confirmations. If corrections are necessary, contact Kitchen Resource immediately. Available product is normally sent within 24-48 hours.

BackOrders: Product that is back ordered will show as a back order on the order confirmation. As product becomes available, back ordered items will be shipped automatically unless you tell us otherwise or cancel. If you want a back order canceled, you must notify Kitchen Resource.

Prices: Kitchen Resource reserves the right to changes prices without prior notice if necessary. Orders are accepted only at prices and terms in effect at the time of shipment.

Freight: All shipments are FOB: Salt Lake City, UT. (Ownership of the product passes to you at our door and you pay the shipping costs). UPS ground service is the usual method for small shipments unless another method is specified. Charges are usually prepaid and added to your invoice. Freight charged by truck lines will be billed when actual charges are received. Product may be sent by U.S. Mail. You must specify US Mail and either parcel post or priority service at the time the order is placed. Kitchen Resource is not responsible for product lost in the mail.

C.O.D.: Product sent via UPS may be shipped COD. The UPS COD fee is currently $9.00.

Drop-Ship Service: Product may be shipped directly to your customer. Drop-ship fees are: $3.00 per box if order product total is $25.98 or less. $6.00 per box if order total is $25.99-$999.99. Orders totalling $1,000.00 or greater will incur no drop-ship fee. Drop-ship orders cannot be sent COD. Kitchen Resource does not drop-ship outside of the United States.

Shortages: Kitchen Resource attempts to ship all orders accurately. You must check your order thoroughly as soon as it is received. If there is a problem, it must be reported to Kitchen Resource within five days of delivery. Claims received after five (5) days cannot be considered.

Transit Losses: Title to merchandise passes to the purchaser on delivery to the carrier by Kitchen Resource. You are responsible to follow up on loss or damage in transit. You should thoroughly inspect each shipment as soon as it is received. Be sure your carrier makes a "exception" note of all visible damages and shortages. All claims should be filed directly with the freight carrier.

Defects & Warranties: If a product defect is discovered, contact Kitchen Resource immediately so that you may be assisted properly. Products are warranted by their respective manufacturer. Kitchen Resource handles many Bosch product warranties. Bosch claims must be accompanied by a Bosch warranty claim form. L'Equip, Nutrimill and Ultramill warranties are also handled by Kitchen Resource.

Returns: No returns will be accepted without prior authorization. Unauthorized returns will not be accepted. Returns which are authorized will be inspected before acceptance and credit is issued. Any product returned for credit must be returned within 30 days of purchase, be factory fresh, packed in original cartons, free of store pricing or markings and must be shipped prepaid. No collect shipments will be accepted. A 20% restocking fee will apply.