KITCHEN RESOURCE TERMS AND POLICIES

Dealer/Distr. Set-up: Credit application, policy acceptance and tax forms must be completed, faxed, and approved prior to placing orders. For any questions regarding this process, please call.


Terms: Acceptable terms are cash, credit card, C.O.D., or pre-approved credit. If we have your valid credit card on file, we will charge your card when your shipment is ready to leave our warehouse.


Orders: Go to www.krconnect.com to view Kitchen Resource's complete product line.  Existing customers may place orders by going to www.krconnect.com and clicking on"Merchant Login".  Enter your assigned customer account name and password.  Customers are responsible to check the accuracy of confirmations.  If corrections are necessary, contact Kitchen Resource immediately. Available product is normally sent within 24-48 hours.


Back Orders: Product that is back ordered will show as a back order on the order confirmation. As product becomes available, back ordered items will be shipped automatically unless you tell us otherwise or cancel. If you want a back order canceled, you must notify Kitchen Resource.


Prices: Kitchen Resource reserves the right to changes prices without prior notice if necessary. Orders are accepted only at prices and terms in effect at the time of shipment.


Freight: All shipments are FOB: Salt Lake City, UT. (Ownership of the product passes to you at our door and you pay the shipping costs). UPS ground service is the usual method for small shipments unless another method is specified. Charges are usually prepaid and added to your invoice. Freight charged by truck lines will be billed when actual charges are received. Product may be sent by U.S. Mail. You must specify US Mail and either parcel post or priority service at the time the order is placed. Kitchen Resource is not responsible for product lost in the mail.


C.O.D.: Product sent via UPS may be shipped COD (except drop-shipping).


Drop-Ship Service: Product may be shipped directly to your customer. Drop-ship fees are: $3.00 per box if order product total is $25.99 or less. $6.50 per box if order total is $25.99-$999.99. Orders totalling $1,000.00 or greater will incur no drop-ship fee. Drop-ship orders cannot be sent COD. Kitchen Resource does not drop-ship outside of the United States.


Shortages: Kitchen Resource attempts to ship all orders accurately. You must check your order thoroughly as soon as it is received. If there is a problem, it must be reported to Kitchen Resource within ten days of delivery. Claims received after ten (10) days cannot be considered.


Transit Losses: Ownership to merchandise passes to the purchaser upon delivery to the carrier by Kitchen Resource. You are responsible to follow up on loss or damage in transit. You should thoroughly inspect each shipment as soon as it is received. Be sure your carrier makes a "exception" note of all visible damages and shortages. All claims should be filed directly with the freight carrier.  Except UPS ground shipments.  If you find damage on a UPS shipment, contact Kitchen Resource.  
 
Returns: All returns must receive prior authorization. A return authorization number may be obtained by submitting a RA# request form.  Any return received without prior authorization will be returned to the dealer at the dealer’s expense.  Any product returned for credit must be returned within 30 days, be factory fresh, packed in original cartons, and free of store pricing and markings.  All returns must be received in box labeled clearly with the RA#.  All products will be evaluated before credit is issued.  A 20% restocking fee will be deducted from your credit.  A Return Authorization number is not a guarantee of credit or amount of the credit.  The amount credited to be determined by Kitchen Resource.  All returns will be evaluated and credit issued within 20 business days.
 
Defect Returns: Defect returns are for products returned defective to the dealer within 30 business days of its purchase.  A return authorization may then be requested to ship product back to Kitchen Resource for credit.  A return authorization number may be obtained by submitting a RA# request form.  All returns must be received in box labeled clearly with the RA#.  All products will be evaluated before credit is issued.  A Return Authorization number is not a guarantee of credit or amount of the credit.  The amount credited to be determined by Kitchen Resource.  All returns will be evaluated and credit issued within 20 business days
 
Warranties and Defects: Complete warranty paper work is required for all repairs, and claims.  For us to be able to help you in a timely manner it is critical that you help us by ensuring that all warranty paper work is completed thoroughly and correctly.  Any machine, repair, or part that is received without properly completed paper work will not be processed or repaired until that paper work is received.  ALL WARRANTY CLAIMS AND PRODUCT TO BE REPAIRED UNDER WARRANTY MUST BE ACCOMANIED BY A COPY OF THE ORIGINAL PURCHASE RECEIPT.  If the product is found defective within the first thirty days after it is purchased, Kitchen Resource will arrange for it to be returned.  After the first thirty days it is the responsibility of the customer or the dealer to get the product to Kitchen Resource.  If an item is received with paper work that is not filled out correctly a reasonable attempt will be made to notify you of the issue. This will also apply to any warranty claims that are faxed in, or emailed.  NOTE IT IS NOT NECCASSRY FOR CUSTOMERS TO RECEIVE PRIOR AUTHORIZATION TO SEND IN THEIR MACHINES FOR REGULAR WARRANTY WORK.
 
A Return Authorization Form, or Warranty Claim Form may be obtained by calling 801-383-1936, or by sending an email request to barth@kitchenresource.com